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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Almicia Samura

June 2, 2026

5  out of  5
rating by Almicia Samura
"First time getting car insurance and I got an amazing customer service from Riley! He’s very knowledgeable, patient and finds the best discounts!!!!"
We responded:
"Thank you for taking the time to share your experience! We're so glad Riley was able to help make your first car insurance purchase a positive one. He takes pride in educating customers, answering questions, and finding every available discount to help protect what matters most. We truly appreciate your trust in our agency and look forward to being here for you whenever you need us. Welcome to the family! 🚗🎉"
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Steven Lee

May 19, 2026

5  out of  5
rating by Steven Lee
"I’ve had excellent experiences working with the team as a whole. They're local and super responsive. My interactions have been mostly with Pamela. She rocks. Her follow through is great, she's easy to talk to, and truly takes the time to understand what you need. Instead of pushing unnecessary coverage, she helps you find the right balance between protection and cost."
We responded:
"Steven, Thank you so much for the thoughtful review! We truly appreciate your trust and kind words about our team. Pamela will be especially happy to hear this — she genuinely cares about helping people find the right coverage without overcomplicating things. We’re grateful for the opportunity to work with you and are always here whenever you need us."
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Howl Rider

May 15, 2026

5  out of  5
rating by Howl Rider
"Been getting renters insurance from Tim since I moved out to WA, and it's always been easy to do so. Recently my landlord decided it was time to make renters insurance officially required, and Kelsi helped me very quickly make sure the policy I already had met the new requirements AND helped me update a few details I had missed in the past. Wonderful experience as always. Thanks Kelsi!!"
We responded:
"Howl, Thank you so much for the kind words! We’re so glad we could help make the process easy and stress-free for you. Kelsi will be thrilled to hear your shoutout! We truly appreciate you trusting our team with your renters insurance since your move to Washington, and we’re always here whenever you need us. Thanks again!"
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Wendi Higginbotham

May 14, 2026

5  out of  5
rating by Wendi Higginbotham
"I have been a client of Tim Crabtree's for over 24 years ! They are wonderful to work with and outstanding customer service. Monica is especially wonderful in explaining my policies and updating me."
We responded:
"Wendi, Thank you so much for your loyalty and kind words! We truly appreciate the trust you’ve placed in us over the past 24 years for your insurance needs. It means a great deal to hear that you’ve had such a positive experience with our team. Monica will be especially happy to know her dedication and attention to detail made such an impact. We’re grateful for the opportunity to continue serving you and look forward to many more years together!"
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Chris N

May 4, 2026

5  out of  5
rating by Chris N
"Monica was fantastic. I was expecting issues with a simple glass repair on a very expensive windshield, but it was a breeze. All my dealings with State Farm and Monica have been straightforward and user-friendly. This is real customer service done professionally. Monica is great!"
We responded:
"Chris, thank you so much for your kind words! We’re glad to hear your windshield repair experience was smooth and hassle-free—that’s exactly what we aim for. Monica truly takes pride in making the process straightforward and stress-free, and we’ll be sure to share your feedback with her. We appreciate you trusting State Farm and are always here if you need anything in the future!"
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Simon Little

April 22, 2026

5  out of  5
rating by Simon Little
"Tim's office is very responsive. I appreciate it!"
We responded:
"Thank you for the 5 star rating, Simon! We truly appreciate it!"
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Ethan Johnson

April 7, 2026

5  out of  5
rating by Ethan Johnson
"Highly recommend. Super responsive, and very accommodating. Easy to update policies, very communicative and also responsive and helpful for dealing with an accident."
We responded:
"Ethan, Thank you for the recommendation! We’re so glad to hear you’ve had a positive experience with our team. Being responsive, communicative, and making policy updates easy are all things we strive for every day. We’re especially happy we could support you during the accident process—that’s when it matters most. We truly appreciate your trust and are always here whenever you need us!"
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Akhil Chaudhary

April 6, 2026

5  out of  5
rating by Akhil Chaudhary
"Switched to State Farm after Natalie at Tim Crabtree's office showed me how much better coverage I could get for the same price I was paying elsewhere. She was knowledgeable, thorough, and made the whole switching process effortless. Went from having major coverage gaps to being fully protected - better liability limits, lower deductibles, and added protections I didn't even know I was missing. Highly recommend this office!"
We responded:
"Akhil, Thank you so much for sharing your experience! We’re thrilled to hear that Natalie was able to help you find better coverage while making the transition smooth and effortless. She truly takes pride in making sure our clients understand their options and feel confident in their protection. It’s great to know you’re now fully covered with stronger limits and added protections—that’s exactly what we aim for. We appreciate your recommendation and welcome you to our State Farm family!"
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tim Tim

April 3, 2026

5  out of  5
rating by tim Tim
"Natalie was extremely helpful"
We responded:
"Tim, Thank you for your feedback! We’re so glad to hear Natalie was extremely helpful. We appreciate you taking the time to share your experience and are always here if you need anything!"
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Alexis Tiacoh

April 2, 2026

5  out of  5
rating by Alexis Tiacoh
"Monica’s been my agent for over 10 years. She’s reliable, friendly, and always available to walk me through aspects of my policies I need clarity on or want to change. I highly recommend working with her and State Farm for all your insurance needs. P.S. Multi-line discounts are a nice bonus!"
We responded:
"Alexis, Thank you for your loyalty and for sharing such a thoughtful review! We’re so grateful to have had the opportunity to work with you over the past 10 years. Monica will truly appreciate your kind words—she’s dedicated to being there for her clients every step of the way. We’re glad you’ve found value in your coverage and those multi-line discounts too! Thank you again for your continued trust and recommendation—it means a lot to our team. "
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Scout Orlowski

April 1, 2026

5  out of  5
rating by Scout Orlowski
"I had a great experience working with the Tim Crabtree State Farm office while updating my coverage after selling my condo and switching my car insurance to State Farm. The team was helpful and knowledgeable throughout the process. Shout-out to Natalie who handled the transactions and took the time to explain my options and answer all my questions about the Drive Safe and Save program. I appreciate the clear communication over text/email and the friendly service."
We responded:
"Thank you so much for your kind words! We’re glad to hear you had a great experience updating your coverage and making the switch to State Farm. Natalie will be especially happy to hear your shout-out—she takes pride in making sure everything is clear and easy to understand. We truly appreciate your trust in our office and are always here if you have questions or need anything down the road. Thanks again for choosing us!"
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Andrew Miller

March 27, 2026

1  out of  5
rating by Andrew Miller
"It could be State Farm in general, but I identified multiple customer hostile dark patterns doing business with this company. The passive aggressive hostility toward customers will be delivered with a smile :) I recommend reading the fine print very carefully before deciding if this is the right company for your needs."
We responded:
"Thank you for sharing your feedback. We’re sorry to hear that your experience felt frustrating. It sounds like your concerns are related to broader experiences with State Farm as a company. While our local agency represents State Farm, we don’t have control over company-wide policies, procedures, or policy language. That said, providing clear, transparent, and helpful service is extremely important to us. If there was anything in your interaction with our office that contributed to this experience, we would genuinely like to understand and address it. We’re always happy to review coverages, explain details, and answer any questions so there are no surprises. Please feel free to reach out to our office directly—we’d welcome the opportunity to help."
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Guangda Li

March 13, 2026

5  out of  5
rating by Guangda Li
"Smooth experience"
We responded:
"Thank you for the review! We're glad to hear you had a smooth experience with our team. We appreciate the opportunity to help and are always here whenever you need us."
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Mark A

March 5, 2026

5  out of  5
rating by Mark A
"Natalie helped me resolve some outdated checks, easily. She made the process easy and stress free for me, and when she had to contact another department for more information, she called me back within an hour and fully resolved my issues. Couldn't have asked for a better interaction (especially when dealing with insurance feels daunting, in general)."
We responded:
"Mark, Thank you so much for the kind review! We really appreciate you taking the time to share your experience. I’m glad Natalie was able to make the process of resolving those outdated checks easy and stress-free for you. She truly cares about following through for our customers, so hearing that she kept you updated and resolved everything quickly means a lot. Insurance issues can definitely feel daunting sometimes, so we’re always happy to help make things as simple as possible. Thanks again for trusting our office with your vehicle insurance, and please don’t hesitate to reach out if you ever need anything."
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bea shedore

February 16, 2026

5  out of  5
rating by bea shedore
"I love working with Tim Crabtree and his team at State farm. They are always so helpful with all my insurance needs. Very affordable with the 3 cars we have, life insurance and home. I'm not paying a ton of money like I did before with other insurance agency."
We responded:
"Be a, Thank you so much for your kind words! We truly appreciate you trusting us with your auto, home, and life insurance needs. It means a lot to hear that you’ve found our team helpful and that we’ve been able to provide the right coverage at an affordable price for your family. We’re always here if you need anything — and we’re grateful to have you as part of our State Farm family!"
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Bernd Holzapfel

February 5, 2026

5  out of  5
rating by Bernd Holzapfel
"Whenever I have a question, Monica is most attentive answers all questions and solves all problems super fast! Excellent service!"
We responded:
"Bernd, Thank you for taking the time to leave this review! We appreciate your trust and am always happy to help answer questions and resolve any issues as efficiently as possible."
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Cami Leonard

January 30, 2026

5  out of  5
rating by Cami Leonard
"Switching insurance companies was very easy and I saved money doing it!"
We responded:
"Thank you, Cami! Making the switch smooth and helping you save is what we’re here for. We appreciate the opportunity to serve you and are always just a call or message away if you need anything."
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Shirley Viele

January 29, 2026

5  out of  5
rating by Shirley Viele
"Erica and Monica are the best. Great, prompt, responsive service. Highly recommend!"
We responded:
"Shirley, thank you for your wonderful review! We truly appreciate you taking the time to share your experience. Erica and Monica are dedicated to providing prompt, responsive service, and it means a lot to know their efforts made a positive impact. We’re grateful for the opportunity to assist with your vehicle insurance and are always here whenever you need us. Thank you again for your recommendation and for being part of our Tim Crabtree, State Farm family!"
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Christine Andreas

January 29, 2026

5  out of  5
rating by Christine Andreas
"I highly recommend Tim Crabtree - State Farm Insurance Agency. They have the lowest rates by far. Erica is always so professional & helpful if I have any questions. I switched my Home & Auto & Business to State Farm. I recommend Tim Crabtree-State Farm to all of my clients."
We responded:
"Christine, Thank you so much for your kind words and recommendation! We truly appreciate your trust in our agency to protect your Home, Auto, and Business, and it means a lot that you refer us to your clients as well. Erica takes great pride in providing professional and helpful service, and I’m glad she has made such a positive impact on your experience. Our goal is always to offer the right coverage at competitive rates while delivering the level of service our customers deserve. We’re grateful to have you as part of our State Farm family and look forward to being here whenever you need us!"
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Brenett Waltos

January 24, 2026

5  out of  5
rating by Brenett Waltos
"Pam was excellent! She was very proactive and made the process very easy. Everyone in the office was very friendly and helpful as well."
We responded:
"Brenett, Thank you so much for the review! We’re thrilled to hear Pam took great care of you and helped make everything smooth and simple. We truly appreciate your business. If you ever need anything, we’re always here for you!"
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Carol Deng

January 23, 2026

5  out of  5
rating by Carol Deng
"Erica was wonderful to work with. She explained everything clearly, answered all my questions with patience, and helped me get a better price on my car insurance. I really appreciated how easy and stress-free she made the process."
We responded:
"Carol, Thank you so much! We really appreciate you taking the time to leave this review. It means a lot to hear that everything felt easy and stress-free, and were so glad we were able to get you a better price. Please don't hesitate to reach out if you need anything."
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Bryan Burt

November 15, 2025

5  out of  5
rating by Bryan Burt
"Pamela who works in Tim's office did a great job working with me to tailor my home owner and auto insurance. Thanks Pamela!"
We responded:
"Bryan, thank you for putting your trust in our agency. The team and I truly appreciate your vote of confidence in the service we provide."
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John “JPS” Schamber

October 11, 2025

5  out of  5
rating by John “JPS” Schamber
"I've been a customer of Tim Crabtree State Farm since 2008. I've fortunately never had a claim, however when I've needed to change something, or had a question, his team has always been super responsive and forthright. I have no trouble recommending this office. Very professional."
We responded:
"John, Thank you for trusting us with your insurance needs. We appreciate your kind words. We look forward to working with you for many years to come!"
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Bill Griffin

July 19, 2025

5  out of  5
rating by Bill Griffin
"A problem occurred. The State Farm team went right to work, including a number of phone calls, keeping me up to date. Problem was solved, and everyone lived happily ever after."
We responded:
"Bill, We appreciate your feedback. Glad to hear our team could assist and keep you updated. We truly appreciate your business."
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247slb

June 7, 2025

5  out of  5
rating by 247slb
"Very helpful and friendly office"
We responded:
"Thank you for putting your trust in our agency. The team and I truly appreciate your vote of confidence in the service we provide."